Refund policy

Refund Policy

30-Day Free Size Exchange · Damaged or misprinted? We'll replace it · No returns to ship back

Every FeralPetClub item is printed just for you, after you order it. That means nothing sits in a warehouse and nothing goes to waste, and it's also why our policy works a little differently from a regular store. Here's the deal.

Wrong size? We'll swap it for free

If your tee doesn't fit, we'll send you a different size free of charge, including shipping. You don't need to send the original back: keep it, gift it, or give it to a friend with better luck at sizing.

  • Request your exchange within 30 days of delivery.
  • One free size exchange per item. A replacement does not restart or extend the 30-day window.
  • Exchanges are for a different size of the same design and color.
  • Just email support@feralpetclub.com with your order number and the new size you'd like. Your new item will be printed and shipped as a new order.

Not sure about your size? Check the Size Guide on every product page before you order. Our tees have a relaxed unisex fit.

Damaged, defective or wrong item

If your order arrives damaged or misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund, whichever you prefer.

  • Email support@feralpetclub.com within 30 days of delivery.
  • Include your order number and a clear photo of the issue (and of the shipping label, if the package was damaged).
  • No need to return the item.

What we can't refund

Because every item is made to order, we can't accept returns or offer refunds for:

  • Change of mind or ordering the wrong design or color.
  • Sizing issues after your free size exchange has been used.
  • Spelling or details you entered on a personalized item. Please double-check before ordering.
  • Normal wear and tear, or damage caused by not following the care instructions.
  • Packages returned to us or lost because of an incorrect or incomplete shipping address entered at checkout.

Order cancellations and changes

Need to cancel or change your order? Email us within 12 hours of placing it. After that, your item may already be in production and we can't cancel it.

Lost or delayed packages

If your tracking hasn't updated in 7 business days, or it shows "delivered" but you can't find your package, contact us. We'll work with the carrier. If a package is confirmed lost in transit, we'll send a free replacement.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, they can take 5–10 business days to appear.

Contact

Questions? We're happy to help: support@feralpetclub.com

FeralPetClub is a brand operated by Innova Trade LLC, 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, United States. Please do not send returns to this address: it does not accept packages.